General conditions for users when using services provided through the website

This document contains the general terms of the contract for the use of information services and content available through the website www.drbiomaster.com, including the terms of the distance sales contract that can be concluded through the e-shop services of < a style="color: #1E73BE;" href="https://www.drbiomaster.com">www.drbiomaster.com, hereinafter referred to as the “Agreement” for short, and govern the relationship between “DR. BIOMASTER” OOD, EIK 131102513, with headquarters and management address: Sofia, 68 “Rodopi” St., fl. 2, on the one hand, and any user of goods, services or content accessible through the above-mentioned site, from another.

I. Definitions

Article 1. (1) For the application and interpretation of these general terms and conditions, the concepts and expressions used will be used with the following meaning:

1. “Housing service provider” is the person or entity that provides shared hosting services.

2. “Service Provider” is “DR. BIOMASTER” Ltd., a commercial company, registered in the Commercial Register with EIC 131102513, with registered office and management address: city of Sofia, Serdika district, 68 Rodopi St., floor 2, phone: 0877 231 599, email address mail: office@drbiomaster.com and correspondence address: 68 Rodopi Street, 2nd floor.

3. “Service Provider Online Store” (“Online Store“) is a collection of web pages accessible through the website www.drbiomaster.com, through which a service is provided for the conclusion of a contract of purchase and sale at a distance between the service provider and a specific user for specifically selected goods .

4. “Information System” means any particular device or combination of interconnected similar devices which, or at least one of which is designed to store, send or receive electronic documents.

5. “Basket” is a dedicated graphic element of the website www.drbiomaster.com, visualizing data about the goods selected by the user, which will be the subject of an order.

6. “Mobile Device” is a portable device that performs the functions of a computer and contains, but is not limited to, the following hardware and software components: a microprocessor; chipset; RAM; data storage space; a touchscreen display measuring 7 inches or 17.78 cm diagonally, capable of displaying color, text and images, and/or a keyboard; OS; applications; Internet connectivity or wireless connectivity to an electronic communications network of an electronic communications network and service provider; and other. Mobile devices include, but are not limited to, smartphones, tablets with a diagonal display size of 7 inches or less, and others.

7. “Illegal actions” are actions and/or inactions that cause harm to persons using electronic communication networks and services, including the sending of unsolicited commercial messages in violation of current legislation ( spam), channel flooding, gaining access to resources by using someone else’s rights or passwords obtained in an illegal way, exploiting flaws in systems for the purpose of extracting benefit for oneself or others or obtaining information, harassment the normal work of other users of the Internet or other electronic communication networks, committing acts that can be qualified as crimes, including, but not limited to, damaging or destroying other people’s property through unregulated access to computer systems or information arrays, computer fraud, introduction of a computer virus into a computer program or system by the type of “Trojan horses”, remote horse systems troll, etc., as well as the performance of any other actions that can be qualified as constituting illegal damage or an administrative violation under Bulgarian legislation.

8. “Order” is the completion of the necessary personal data for registration or the use of previous registration by the User; confirmation by the user that he is familiar with the content of these general conditions, that he agrees with them and that he undertakes to comply with them; choosing a payment method and pressing the “Order” button available in the service provider’s e-store, thereby the user makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act and makes an offer to the service provider to conclude a contract for the purchase and sale at a distance with a specific subject of goods chosen by him.

9. “User” a natural person who, in any form, uses the services or content provided through the website www.drbiomaster.com administered by the service provider, for personal purposes, including a person entering into a distance sales contract through the use of the services from the service provider’s e-store.

10. “Accidental event” is an insurmountable and unpreventable event of an unusual nature, unforeseeable at the time of the conclusion of the contract, which makes the provision of the services objectively impossible.

11. “Shared hosting services” include, but are not limited to, services for providing free disk space located in the infrastructure of a third-party information storage service provider; providing access to an admin panel for posts; processing and administration of information stored in the provided disk space; use of e-mail; provision of parameters in connection with the performance of the service under the contract, binding the service provider and the service provider for the storage of foreign information; provision of technical support services; providing a control panel for managing user subscriptions and registrations and more.

12. “Goods” are usable or non-usable movables that are offered for consideration by the service provider to the user through the service provider’s e-store.

13. “Content” means any text, image, sound, video, multimedia or other audio and/or audio-visual content, link directory or any other material, information or digital content, including expressed opinions and/or opinions, published on the website www.drbiomaster.com from the service provider on a server of a third party information storage service provider that is not delivered on physical media and access to which is done through the website www.drbiomaster.com.

14. “Web page” is a hypertext document containing files, images, audio, video and/or audio-visual and other content, accessed through a unified resource address (URL).

15. “Website” is a collection of web pages containing text, sound, image, electronic links, computer programs (software) or other materials and resources that are available on the Internet and which can be accessed at a unified resource address (URL) in an electronic communications network using the Hypertext Transfer Protocol (http/https).

16. “The Website www.drbiomaster.com” is a website developed, published and administered by the service provider and accessible at www.drbiomaster.com through which various goods, services and content are provided to the user, which are subject to these terms and conditions.

17. A “Link pointer” is a hyperlink designated within a particular web page that allows automated reference to another web page, information resource, or object through standardized protocols.

18. “Services” are information society services provided through the website www.drbiomaster.com.

(2) In applicable cases, words used in the singular should be understood in a sense that includes the plural and vice versa.

II. Subject of the contract

Article 2. (1) The service provider provides the user through the website www.drbiomaster.com free or paid services, which include, but are not limited to services for searching, processing and providing information and content available for the user in the form of text, images, audio, video and/or audio-visual resources and others, services for concluding a distance purchase and sale contract and delivery of goods from the catalog of the electronic store of the service provider, shipping services of a periodic newsletter via e-mail, as well as any other related services.

(2) The service provider provides the services to registered and unregistered users according to Art. 4. In cases where access to a specific service provided through the website www.drbiomaster.com, requires registration or payment of a fee by the user, this is explicitly indicated on the relevant web page.

(3) The Service Provider periodically improves the services available through the website www.drbiomaster.com, in accordance with its activity, by changing their number, characteristics and mode of their provision. In connection with this, the service provider can create or remove certain functionalities of the services, as well as suspend their provision in the manner and under the conditions established in these general conditions.

(4) All services and any form of content provided to the user through the website www.drbiomaster.com, have an informational and educational nature only. They should not be perceived as health services, medical consultations and/or health advice, diagnostic and/or treatment-therapeutic activity or as an alternative to similar services.

(5) All goods that the service provider offers through the electronic store do not represent medicinal products intended for the treatment, prevention or diagnosis of diseases, nor do they replace them. In matters affecting the health of the user or third parties, including disturbances in physiological functions, the same should immediately seek advice from a personal physician or other qualified medical specialist.

III. General conditions

Article 3. (1) These terms and conditions apply to the provision of services through the website www.drbiomaster.com and constitute an integral part of the contract concluded between the service provider and the user. They apply in relations with both registered and unregistered users – taking into account the specifics of the respective services.

(2) The text of these general conditions is available on the Internet at the following address: https://drbiomaster.net/obshti-usloviq/, in a format that allows its storage and reproduction.

(3) The pointer to the link to the web page under para. 2, which contains the text of these general conditions, is visible at the bottom of each web page of the website www.drbiomaster.com.

(4) These terms and conditions are considered binding on the service provider from the moment they are published on the website www.drbiomaster.com.

(5) The user confirms that he is familiar with these general terms and conditions in their entirety.

(6) The user confirms that he has reached the age of majority and is legally competent.

IV. Features of the Services

Article 4. (1) The services provided through the website www.drbiomaster.com, which do not require prior user registration, are provided free of charge and include, but are not limited to, providing information on various goods, their main characteristics, functions and purpose, their nutritional and chemical composition, their method of use, information about their manufacturer and distributor, the price at which they are sold and delivered by the service provider, services for periodically receiving a monthly newsletter, containing information about goods at preferential prices, and others.

(2) The services provided through the website www.drbiomaster.com for a fee, require user registration and are provided after the conclusion of a distance sales contract in accordance with these general terms and conditions. These services include delivery of various categories of goods offered by the service provider’s e-store and others.

Article 5. (1) The services under Art. 4, para. 2 of the present general terms and conditions consist in the conclusion of a distance purchase and sale contract and the delivery of the goods selected by the user to an address specified by him, located in the Republic of Bulgaria or in the territory of another country of the European Union, for a corresponding payment.< /p>

(2) The service of delivery of goods from the electronic store of the service provider is provided only after confirmation of a successfully placed order by the user by the service provider. Confirmation of the placed order is done through an electronic message sent to the e-mail address provided by the user. If the user’s chosen payment method is by bank transfer, the service provider confirms the order placed after crediting the service provider’s account with an amount equal to the final price of the service and a valid order number.

(3) If the user has placed the order outside the working hours of the service provider or on a non-working day, the confirmation process will begin on the first working day following the moment of placing the order. If the price of the goods changes during this period, the user pays the price at which the order was made. In all other cases, the order confirmation process starts from the moment of its receipt by the service provider.

(4) The service provider takes care to maintain up-to-date information about the goods offered in the electronic store. However, it is possible that, due to technical errors, the user may place an order for a product that the service provider does not currently have due to out-of-stock. In these cases, the service provider has the right to cancel the order by expressly notifying the user by phone call as soon as possible.

(5) The service provider sends the ordered goods within three working days from the confirmation of the order. The delivery of the ordered goods to the address indicated by the user is carried out by a forwarding company with the company SPIDI AD, EIK 131371780 and takes up to 3 (three) days from the dispatch of the order to an address in the Republic of Bulgaria and up to 7 (seven) working days from the dispatch of the order at an address located on the territory of another country of the European Union.

(6) On the day of receiving the order, the user receives a call or a short text message (SMS) from a representative of the forwarding company about the upcoming delivery. The service provider is not responsible for the actions of the representatives of the forwarding company, insofar as they are persons outside the organization and control of the service provider.

(7) The price for using the services under Art. 4, para. 2 is determined according to the price of the goods selected by the user, determined by the service provider at the time of the order, and the price for the delivery of the goods, according to the delivery address indicated by the user and the current pricing rules, determined by the forwarding company SPIDI AD. The final price of the service, including all taxes and fees, is indicated in a clear and understandable way for the user on a web page of the e-shop of the service provider before the order is placed.

(8) The payment of the due remuneration is deemed to have been made when the service provider’s bank account is credited with the due amount or when the due amount is handed over to the forwarding company’s representative, depending on the selected payment method.

(9) The service provider has the right to unilaterally change the price of the goods and the final remuneration payable for the use of the services under Art. 4, para. 2. Regardless of these changes, the user always owes the amount of remuneration indicated on the web page of the relevant service at the time of its request.

Article 6. The services under Art. 4, para. 2 of the present general terms and conditions are provided with the conclusion of the distance sales contract in accordance with Art. 8 and the following of the general conditions.

V. Conclusion of the contract

Article 7. (1) The general terms and conditions are binding for the parties from the moment the user familiarizes himself with their content and accepts them, unless otherwise provided therein.

(2) The user confirms that he has familiarized himself with the content of these general conditions, agrees with them and undertakes to comply with them with each use of the services and content available through the website www.drbiomaster.com.

(3) Use within the meaning of the preceding paragraph includes, but is not limited to, any opening, visualization and reproduction of a web page from the website www.drbiomaster.com, clicking or tapping on a link pointer visible on the homepage (title) page or on any other web page of the website www.drbiomaster.com, the placing of an order in the e-shop of the service provider.

(4) In case the user does not agree with any of the provisions contained in these general conditions, he should not use the website www.drbiomaster.com or any of the services available through it. In case the user has already used them or is using them, he should stop using them immediately and leave the website www.drbiomaster.com.

Article 8. (1) To use the services under Art. 4, para. 2 of these general terms and conditions, the user enters into a distance sales contract under the terms of these general terms and conditions.

(2) The user adds the goods he wants to the basket of the e-shop, then shapes the final appearance of the basket, including the selected goods, by pressing the “Order” button. After confirming his desire to order the specific goods, the user is given the opportunity to review, check and change the contents of the basket, then place his order.

(3) To place his order, the user follows:

a) register by filling in a valid e-mail address and a password that meets the necessary complexity requirements, or use previous registration;

b) fill in at least the following personal data: name, surname, full delivery address, contact phone;

c) choose a delivery method and a payment method;

d) to confirm that he has familiarized himself with the content of these general conditions, that he agrees with them and that he undertakes to comply with them by ticking the box “I agree with the Terms of Use”, with which an electronic statement is made within the meaning of the Electronic Document and Electronic Signature Act;

e) to press the “Order” button.

(4) Before the final dispatch of the order, the user is provided with full information on the main characteristics of the goods and the conditions of the service according to Art. 47 and Art. 49, para. 2, 4 and 8 of the Consumer Protection Act in the immediate vicinity of the “Order” button. In the event that access to the website www.drbiomaster.com is carried out from a mobile device, the user is provided with at least the information under Art. 49, para. 5 of the Consumer Protection Act, and access to the full information about the service and the text of these general terms and conditions is provided via the link index.

(5) In cases where the chosen payment method is via bank transfer, after pressing the “Order” button under para. 3, letter e), the user is redirected to a web page that contains the following information necessary to make the bank transfer: full BGN value of the service to be paid; details of the bank account to which the amount should be transferred; its holder; details of the bank that administers the bank account; the order number, which must be specified by the user as the basis for the transfer; as well as a phone number to contact the service provider. An electronic message is also sent to the user, which contains the same amount of information and which confirms the successful receipt of the order by the service provider.

(6) In case the selected payment method is cash on delivery, the user is sent an electronic message confirming the successful receipt of the order by the service provider, immediately after pressing the “Pay” button according to para. 3, letter e).

(7) Information about the goods offered in the electronic store of the service provider should not be considered as an offer binding the service provider. By pressing the “Pay” button, the user makes a binding offer to purchase the selected goods from the service provider.

(8) When the payment method chosen by the user is cash on delivery, with the receipt of the electronic message for a confirmed order in accordance with Art. 5 of these general terms and conditions in the e-mail specified by the user, the user’s offer is considered accepted and the distance purchase and sale contract is considered concluded.

(9) When the payment method chosen by the user is by bank transfer, the distance sales contract cannot be concluded before payment of the due remuneration by bank transfer, in which the number of the order as the basis for the transfer. Only after certifying the account of the service provider with the amount owed by the user, the service provider has the right to send an electronic message about a confirmed order according to Art. 5 of these general conditions. With the receipt of the electronic message for a confirmed order in the e-mail specified by the user, the user’s offer is considered accepted and the distance purchase-sale contract is considered concluded.

Article 9. When concluding the distance sales contract according to Art. 6 of these general conditions, the service provider sends the text of these general conditions as an attachment in a standard file format, such as PDF, to the electronic message under Art. 8, para. 9 of the general terms and conditions, as well as instructions on the conditions, the term and the way to exercise the user’s right of withdrawal according to Art. 50 of the Consumer Protection Act.

Article 10. The contract is concluded in Bulgarian.

VI. Terms of Service

Article 11. (1) The services under Art. 4, para. 1 of the general conditions are provided freely and do not require registration.

(2) The services under Art. 4, para. 2 of the general conditions are provided after registration and placing an order and payment of the due remuneration.

Article 12. Offers through the website www.drbiomaster.com services require internet connectivity on the respective end user device from which the services are requested and used.

Article 13. (1) In order to provide the services under Art. 4, para. 2 the service provider creates a user profile (account) for each user who registers according to Art. 8.

(2) The user profile contains at least the following information:

1. History of requested services under Art. 4, Para. 2;

2. Loyalty Program points available;

3. User selected favorite goods.

VII. Rights and obligations of the parties

Article 14. (1) The user has the right to access the services available through the website www.drbiomaster.com, subject to compliance with the conditions and requirements set by the service provider, the general terms and conditions and current Bulgarian legislation.

(2) The user has the right to use the services available through the website www.drbiomaster.com for personal purposes only, outside the scope of any commercial or professional activity.

Article 15. (1) The user has the right to withdraw from the contract remotely, without giving a reason, without owing compensation or penalty and without paying any costs within 14 days from the date of delivery of the goods.

(2) This right is exercised by completing and sending the standard paper form that accompanies the goods received. The standard paper form is sent together with the goods received by the consumer in their original packaging, unused and without signs of tampering, including but not limited to: torn packaging, removed labels, missing parts, etc. The goods should be accompanied by all accompanying documents such as receipt, invoice, instructions for use, etc.

(3) The service provider reserves the right not to refund the amounts for any goods received that do not meet the requirements of the previous paragraph.

(4) All costs for returning the goods when exercising the right of refusal are at the user’s expense.

(5) The service provider sends to the e-mail address specified by the user a confirmation of successfully received goods in a standard file format, such as PDF, immediately after receiving and checking the returned goods.

Article 16. (1) The user has the right to exchange delivered goods when the goods are different from the ones actually ordered.

(2) To exercise this right, the consumer should fill in and send the standard paper form that accompanies the received goods. The standard paper form should be sent together with the goods received and should contain an unambiguous indication of the goods actually ordered by the consumer and their quantity. Goods must be in their original packaging, unused and free of any signs of tampering, including but not limited to: torn packaging, removed labels, missing parts, etc. The goods should be accompanied by all accompanying documents such as receipt, invoice, instructions for use, etc.

(3) The service provider reserves the right to refuse replacement of any goods that do not meet the requirements of the previous paragraph.

(4) The service provider sends to the e-mail address specified by the user a confirmation of receipt of the goods and confirmation of the right to exchange in a standard file format, such as PDF, immediately after receipt and verification of returned goods.

(5) All transport costs for the exercise of the user’s right under this paragraph shall be borne by the service provider.

Article 17. (1) The user has the right to complain about the goods due to their significant discrepancy with the characteristics described in the electronic store of the service provider at the time of the order.

(2) The exercise of the right of complaint under para. 1 requires the consumer to lodge a complaint with the service provider by completing and sending the standard paper form that accompanies the goods received. The standard paper form should be sent together with the goods received, receipt, invoice, instructions for use, etc.

(3) The standard paper form contains the unequivocal statement of the user about his preferred way of satisfying the complaint: replacing the product with another product from the electronic store of the service provider or refunding the amount paid. In addition to the statement under the previous sentence, the user’s request for a complaint should contain at least:

a) what is the non-conformity of the goods;

b) proof that the due remuneration for the goods was paid before the reason for the claim arose;

c) the amount of the amount claimed;

d) contact address;

e) other facts and circumstances that the user considers relevant.

(4) After receiving the standard paper form, the service provider considers the claim request. In the event that based on the information provided under para. 2 information, the complaint is considered to be justified, the service provider provides the user with compensation, consisting of replacing the product with another one chosen by the user, or refunding the amount paid by the user.

(5) If the goods selected under the preceding paragraph are offered in the service provider’s electronic store at a higher value than the replaced one, the difference should be paid by the user by bank transfer.

(6) In the case of a lower value of the selected under para. 3 goods – the difference will be refunded to the user in a way corresponding to the payment method chosen by him.

(7) The user can exercise his right under para. 1 within 14 days of discovery of the non-conformity, but no later than two years (in applicable cases) from the date of delivery of the goods.

Article 18. (1) The user has no right to use the digital or other content provided through the website www.drbiomaster.com, outside of the ways specified in these general conditions and for the purposes specified therein.

Article 19.(1) The user undertakes to comply with these general terms and conditions and not to commit illegal actions.

(2) The performance of illegal actions by the user will be considered by the service provider as a violation of these general conditions.

(3) The user undertakes not to use technologies or means other than the technologies and means provided by the website www.drbiomaster.com and implemented through the normal functionality of the website, to access digital or any other content available through the website www.drbiomaster.com.

(4) The user undertakes not to impersonate another person or as a representative of another natural or legal person or group of persons that he is not authorized to represent, or in any way to misleads the service provider or third parties about his identity or his affiliation with a particular professional or other group.

Article 20. (1) The user undertakes to pay in the manner determined by the service provider the remuneration due for using the services under Art. 4, para. 2.

(2) The user has the right to receive an invoice issued by the service provider for the fees paid by him for the use of the services under Art. 4, para. 2 of the general conditions. In case the user wishes to be issued an invoice, he should notify the service provider and provide him with additional data according to the mandatory invoice details required by the Accounting Act and the Value Added Tax Act.

Article 21. (1) The service provider provides the services in accordance with the provisions of the present general terms and conditions and takes due care to ensure that the goods reach the address specified by the user.

(2) The service provider has the right to all fees payable by the user for using the services under Art. 4, para. 2 of the general conditions.

Article 22. (1) The service provider has the right to send the service user under Art. 4, para. 2 commercial messages relating to the goods provided through the e-store of www.drbiomaster.com with the prior consent of the user.

(2) In case of reluctance to receive messages under para. 1 the user should indicate his wish not to receive commercial messages from the service provider by clicking on the auto-unsubscribe link pointer that is indicated in the content of the corresponding electronic message.

Article 23. (1) The service provider has the right, after sending a warning to the user to the e-mail address specified by him in a reasonable period, to stop, limit or change the services under Art. 4, provided to the user, as well as to notify the competent state authorities if, in the judgment of the service provider, the user commits illegal actions, violates the provisions of the current Bulgarian legislation or these general terms and conditions.

(2) The service provider has the right to change the content of the services in order to continuously improve and update them. Information about upcoming changes is published in the form of a message on the website www.drbiomaster.com within a reasonable time.

Article 24. (1) The service provider has the right to place on each of the web pages of the website www.drbiomaster.com electronic referrals, advertising banners and other forms of advertising for goods and services offered by the service provider or third parties, as well as electronic links and advertising banners pointing to websites outside the control of the service provider.

(2) The service provider takes due care to establish whether the content published on the websites under para. 1, is illegal or infringing the rights of third parties. In the event that the Service Provider receives notification that content posted on a website that is beyond the Service Provider’s control infringes the rights of third parties, the Service Provider shall immediately remove the link pointer, advertising banner or advertising form to that website.< /p>

(3) The service provider is not responsible for the content, accuracy and legality of the websites under para. 1 or the content distributed through them, as well as services or content made available to the user when using the services offered through the website www.drbiomaster.com.

Article 25. (1) The service provider has the right to temporarily block or terminate the provision of services to a user who violates his obligations, related to the use of the services. Access to the services may be restored upon removal of the violation and its consequences.

(2) The service provider shall notify the user of any blocking or interruption of services under Art. 4, para. 2 on the grounds specified in para. 1, by sending an electronic message to the user’s e-mail address.

(3) In case of multiple and repeated violations of the general conditions by the user, the service provider has the right to delete the user profile after sending an electronic message to the user’s e-mail address.< /p>

Article 26. (1) The service provider undertakes to provide the user with the necessary information about the goods offered in the service provider’s electronic store , and for the services under Art. 4, para. 2 of these general terms and conditions, including, but not limited to, the terms of payment, delivery, term of performance of the service, provided by the service provider, ways of handling complaints from the user, etc.

(2) The service provider undertakes to provide the services in a manner that does not require the user to incur additional costs, including but not limited to postage, customs taxes and fees.

VIII. Intellectual Property Rights

Article 27. (1) Intellectual property rights on the content located on the website www.drbiomaster.com, are protected by the Copyright and Related Rights Act, the Trademark and Geographical Indications Act and other applicable laws and belong to the provider of services or to correspondingly specified third parties who have assigned to the service provider the right to use the relevant protected objects.

Article 28. (1) The use of the services and the content included in them, which contains objects protected by intellectual property rights, in Violation of these general conditions, in addition to violation of the agreement between the service provider and the user, may also constitute a violation of rights on objects of intellectual property of third parties.

(2) For any violation under para. 1 the user may incur civil, administrative or criminal liability, in which case the user has the obligation to compensate the service provider or third parties for the damages caused.

IX. Liability and Indemnities

Article 29. (1) The service provider ensures that each product complies with the legally established safety requirements before it is offered in the electronic service provider store.

(2) The service provider is not responsible for the use of the goods outside the normal and reasonably foreseeable conditions of use, including but not limited to the treatment and prevention of diseases.

(3) The service provider is not responsible for non-compliance with instructions for use given by the manufacturer of a given product, including, but not limited to, exceeding the stated dose for daily intake, the complete replacement of varied nutrition with receipt of ordered goods, etc.

Article 30. (1) In order to guarantee the safety of the goods offered, the service provider takes preventive measures by periodically informing itself of the risks that each product may pose to the health and safety of consumers, and by systematically registering and analyzing the cases of exercised right of complaint .

(2) For each good, the service provider provides the user with information about the risks associated with its use, as well as the necessary documents needed to trace the origin of the good.

Article 31. (1) The service provider takes due care the content on the website www.drbiomaster.com to always be kept true and up-to-date, but does not guarantee the reliability and completeness of the content and does not commit to specific deadlines for updating the information , unless otherwise stated on the website www.drbiomaster.com (as applicable).

(2) The service provider takes due care for the permanent access to the services under Art. 4, para. 1, their normal use, as well as for the delivery of the goods ordered by the user, but does not have the obligation and does not guarantee that these goods and services will satisfy the user’s requirements.

(3) The service provider is not responsible for damages suffered by the user as a result of incorrect data being provided by the user when requesting the services under Art. 4, para. 2.

Article 32. When exercising the right of refusal under Art. 15, the right of replacement under Art. 16 and the right of complaint under Art. 17 of these general conditions, the risk of loss or damage during the transportation of the goods is borne by the user when he has chosen a carrier other than the one specified by the service provider. In case of any damages, the user can claim compensation from the carrier, but not from the service provider.

Article 33. (1) The service provider is not responsible for the availability and quality, including efficiency, impact, applicability, accuracy and others, of the goods and services brought to the user’s attention through publication on the website www.drbiomaster.com to electronic referrals, advertising banners and messages for the sale of goods and the provision of services by third parties.

(2) To the extent that the actions of these third parties are not under the control of the service provider, the latter is not responsible for the illegal nature of the activity of the third parties or for the occurrence, provision, execution, amendment and termination of contractual and legal obligations in relation to the goods and services offered by third parties, and is not responsible for damages resulting from the failure to fulfill these obligations.

Article 34. The service provider is not responsible for damages caused to the user’s software, hardware or equipment or for data loss resulting from from content stored or used in any way through the services provided.

Article 35. (1) The service provider is not responsible for failure to provide the services in the event of circumstances beyond the control of the service provider, including in the event of an accidental event, force majeure, disruption of global or local Internet connectivity caused by failures in the underlying physical infrastructure, software misconfiguration, network overload, denial-of-service attacks, and any other problems in providing the Services beyond the control of the service provider, problems due to the user’s equipment, as well as in cases of illegal access or illegal interference by third parties in the functioning of the information systems of the service provider or the servers of a service provider for storing foreign information.< /p>

Article 36. (1) The service provider is not liable for damages suffered, including lost profits, that occurred as a result of the termination, suspension, change or the limitation of services under Art. 4, para. 1, as well as as a result of the deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials, information or other content used, recorded or made available through the website www.drbiomaster.com in connection with these services.

(2) The service provider is not responsible for the damages suffered, including the benefits missed by the user or by third parties, caused as a result of the cancellation of the contract due to the user’s failure to comply with the requirements of these general terms and conditions, non-compliance with the provisions of the current legislation or due to the execution of orders of competent state authorities.

Article 37. (1) The service provider is not responsible for property and non-property damage to the user’s physical or mental health, in the event that he uses or perceives the goods as an absolute substitute for a balanced and varied diet or as substances possessing properties for the treatment or prevention of diseases.

(2) The service provider is not responsible for property and non-property damage to the physical or mental health of the user, in the event that he perceives information or other content available on the website www.drbiomaster.com, such as health service, medical consultation, medical and/or health advice, diagnostic and/or treatment-therapeutic activity.

Article 38. (1) The user is responsible for protecting his username, password or any other data provided in connection with the use of the services according to these general conditions.

(2) The user is obliged to immediately notify the service provider of any noticed case of illegal access to the services using his username and password, as well as in all cases where, according to the user, there is a danger of such use.

(3) The user is responsible for all actions performed by using his username and password by him or by third parties, in case the user has not notified the service provider according to para. 2 within a reasonable time.

X. Changes to the general conditions

Article 39. (1) To the extent that the services provided by the service provider are constantly supplemented and amended with the aim of their development and improvement, as and in view of possible legislative changes, these general conditions may be changed by the service provider. The text of the amended general conditions is published on the website www.drbiomaster.com within a reasonable time before their entry into force.

(2) In case of making changes to the general conditions, the service provider shall notify the user of the services under Art. 4, para. 2 for the changes made by sending an electronic message to the e-mail address specified by the user within 7 days of the occurrence of the relevant circumstance.

(3) With the exception of cases where the amendment to the general terms and conditions is the result of an order or instruction of a competent authority, in applicable cases the user of the services under Art. 4, para. 2 may express disagreement with the changes in the general conditions by withdrawing from the contract without giving a reason and without paying compensation, or may continue to perform it under the general conditions in force before the changes.

(4) The user exercises his right under para. 3 by sending an electronic message to the service provider notifying him of the exercise of his right under para. 3. The user should send the electronic message within one month of receiving the notification under para. 2. The electronic message should be sent from the e-mail address with which the user has applied for the service under Art. 4, para. 2 and to whom the notification under para. 2.

(5) The changes in the general conditions bind the user under the contract, when the user is notified of them under the conditions of para. 2 and did not exercise his right under para. 3 and 4.

(6) If the user continues to use the services and content available through the website www.drbiomaster.com, after the final entry into force of the changes to the general conditions, it will be considered that he has expressed his agreement with the changes to the general conditions .

XI. Termination of the contract

Article 40. Except in the cases provided for in these general conditions, the contract between the parties is terminated upon the occurrence of any of the following circumstances: p>

1. by mutual consent of the service provider and the user;

2. in other cases provided for by law.

Article 41. Each of the parties has the right to cancel the contract in case of non-fulfillment of an obligation of the other party arising from these general conditions, for a reason for which this party is responsible.

XII. Protection of personal data

Article 42. The service provider takes the necessary measures to protect the user’s personal data in accordance with the requirements of the Personal Data Protection Act and the current Bulgarian and European legislation. The privacy policy of the service provider is available on the website www.drbiomaster.com on a web page with address: https://drbiomaster.net/pravila-za-poveritelnost/

XIII. Dispute Resolution

Article 43. All disputes between the parties arising out of or relating to the contract concluded between them, including questions related to interpretation, invalidity , the execution or termination of the contract, as well as disputes regarding the filling of gaps in the contract or its amendment in connection with newly arising circumstances, will be resolved in a spirit of understanding and goodwill through negotiations and mutual concessions by the parties. In the event that an agreement is not reached, the dispute can be referred for resolution by the competent Bulgarian court in the city of Sofia.

XIV. Additional Terms

Article 44. (1) Except in the cases expressly stipulated in the present general terms and conditions, written statements and messages are considered validly made, if they are made in the form of a letter with a return receipt, e-mail, pressing a button or marking a radio button or a bookmark on the website www.drbiomaster.com and the like, to the extent that the statement is technically recorded in a way that enables it to be reproduced.

(2) By accepting these general terms and conditions and concluding a contract with each other, the parties express their agreement to consider the electronic statements exchanged between them as received upon their entry into the information system specified by the addressee, without this should be explicitly confirmed. In case the user has provided an invalid e-mail address, the statement will be considered received only when it is sent by the service provider, even if it has not been received.

Article 45 the contract, of other provisions thereof or other separate parts thereof, which continue to be in force between the parties. An invalid clause is deemed to be superseded by the mandatory norms of law or established practice and custom.

Article 46. These general conditions are applied in accordance with the laws of the Republic of Bulgaria, and the provisions of the current legislation of the Republic of Bulgaria.

These general terms and conditions have been adopted by decision of the manager of “DR. BIOMASTER” OOD on 02/06/2017 and enter into force on 02/06/2017.

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The document “GENERAL TERMS FOR USERS WHEN USING SERVICES PROVIDED THROUGH THE WEBSITE WWW.DRBIOMASTER.COM” you can download from here

The content of the website is informative, cannot and should not replace professional medical advice, consultation, diagnosis, treatment, therapy. For all questions regarding your health and state of health, please consult your personal physician or other qualified medical professional. Any decision about your health or the medical care you need based solely on information obtained on the Internet is risky. Dr. Biomaster Ltd. is not responsible for damages (property and/or non-property) to your health.